Pre-Information Form

PRE-INFORMATION FORM

1. PURPOSE AND SUBJECT

   a. This pre-information form is prepared for the purpose of providing information about the contract and product before the establishment of a distance sales contract and is an integral part of the distance sales contract.

   b. This pre-information form has been prepared based on Article 48/6 of the Consumer Protection Law No. 6502 dated 07.11.2013 and relevant provisions, and Article 5 and subsequent provisions of the Distance Sales Contract Regulation published in the Official Gazette No. 29188 on 27.11.2014.

2. DEFINITIONS

   In the implementation and interpretation of the Contract, the terms written below will express the written explanations next to them:

   • Buyer: The real person who acquires, uses, or benefits from a good or service for non-commercial or non-professional purposes, consumer.
   • Ministry: The Ministry of Trade of the Republic of Turkey.
   • Bank: Organizations licensed under the Banking Law No. 5411.
   • Service: Any consumer transaction other than the provision of a product made or committed against a fee or benefit.
   • Law: Consumer Protection Law No. 6502.
   • Courier Company: The contracted courier or logistics company that facilitates the delivery of the product to the Buyer, and the return from the Buyer to the Seller in return processes.
   • Pre-Information Form: The form prepared to inform the Buyer about the minimum matters specified in the Regulation before the contract is established or any offer is accepted by the Buyer.
   • Platform: The website owned by FUSION POINT SOFTWARE INFORMATION TECHNOLOGY TRADE LIMITED Company at www.hedix.com.tr, its vending machine, and mobile application.
   • Seller: The real and/or legal person who offers products/services to the consumer for commercial or professional purposes, including public legal entities, acting on behalf of or on account of the person offering the product/service, as mentioned in Article 5 of the Contract.
   • Contract: The contract concluded between the Seller and the Buyer.
   • Product: Movable property subject to shopping, gift items, cosmetics, textile products, residential or vacation real estate, and all kinds of intangible goods prepared for use in electronic environments such as software, sound, image.
   • Regulation: Refers to the Distance Contracts Regulation.

3. Basic Characteristics and Total Price of the Contract Subject Goods

   a. The basic characteristics (type, quantity, brand/model, color, number, price) of the product/service are available on the Platform and can be reviewed in detail via the Platform.

   b. All amounts to be paid for the product/service (total sales price including all taxes, shipping fee, installment difference amount, total discount amount earned in simultaneous purchases from the open market and/or other boutiques, etc.) are shown in the table below.

   Product/Service Description	Quantity	Cash Price	Subtotal (Including VAT)	Total
   Delivery Address
   Person to be Delivered
   Billing Address
   Order Date
   Delivery Method
   Delivery Time*		Up to 30 days
   Courier Company Delivery Time**
   *Exceptions in the Contract and relevant legal provisions are reserved.
   **The specified time is not a commitment to delivery; it refers to the time the seller delivers to the courier company.

4. BUYER, SELLER, E-COMMERCE SERVICE PROVIDER, AND BILLING INFORMATION

   a. BUYER INFORMATION

   Person to be Delivered
   Delivery Address
   Phone
   Email/Username

   b. SELLER INFORMATION

   Seller’s Trade Title / Name and Surname: FUSION POINT SOFTWARE INFORMATION TECHNOLOGY TRADE LIMITED COMPANY Seller’s Address: Altınkum Mah. 416. Sk. No:14/5 Konyaaltı/ANTALYA Seller’s Mersis Number: 0388177616400001 Seller’s Tax Identification Number: 3881776164 Seller’s Phone: 05308754607 Seller Email Information: tr.infofusion@gmail.com

   c. BILLING INFORMATION

   Commercial Title / Name and Surname: Tax Office and Tax Identification Number: Address: Phone: Email/Username: Invoice Delivery: The invoice will be delivered to the delivery address with the order and/or via e-mail by e-invoice method during the order delivery.

5. COMMUNICATION INFORMATION a. The address, email, and phone information below are provided for the Buyer to make contact quickly. You can contact using these means. Address: Altınkum Mah. 416. Sk. No:14/5 Konyaaltı/ANTALYA Phone: 05308754607 Email Information: tr.infofusion@gmail.com b. There are no other means of communication other than the ones provided above. You can make an application in person at the address provided above.

6. RIGHT OF WITHDRAWAL

   a. The Buyer has the right to withdraw from the Contract within 14 (fourteen) days without giving any reason and without paying any penalty.

   b. The right of withdrawal period starts from the day the Contract is established for the service; for products, from the day the Buyer or a third party designated by the Buyer takes delivery of the product. However, the Buyer may exercise the right of withdrawal from the time the Contract is established until the delivery of the product.

   c. Determining the right of withdrawal period:

   • For products that are subject to a single order but delivered separately, from the day the Buyer or the third party designated by the Buyer receives the last product.
   • For products consisting of multiple parts, from the day the Buyer or the third party designated by the Buyer receives the last part.
   • For situations where products are delivered regularly for a certain period, from the day the Buyer or the third party designated by the Buyer receives the first product.

   d. In cases where product delivery and service performance occur together, the provisions related to the right of withdrawal for product delivery apply.

   e. The Seller is responsible for refunding the total price and delivery costs to the Buyer within 14 (fourteen) days, starting from:

   • The date the notice of withdrawal is received by the Seller before the delivery of the product or the performance of the service,
   • The date the notice of withdrawal is received by the Seller after the delivery of the product, if the price has not been transferred to the Seller, or the date the product subject to the right of withdrawal is delivered to the designated courier company for return, or in case the product is returned with a different courier company than designated, the date it is received by the Seller,
   • The date the termination notice is received by the Seller in case the Buyer exercises the right to terminate the Contract due to the failure to deliver the order within the legal period.

   f. Notices of withdrawal and other notifications related to the Contract must be made through the communication channels of the Seller specified on the Platform in compliance with the legislation and within the stipulated time. The communication channels for making the withdrawal notice can be accessed at https://hedix.com.tr/pages/contact.

   g. Upon exercising the right of withdrawal:

   • The Buyer sends the product back to the Seller via the courier company within 14 (fourteen) days.
   • The product box, packaging, standard accessories if available, and other products gifted with the product must be returned complete and undamaged.

   h. The Buyer is not liable for any changes or deteriorations that occur if the product is used in accordance with its operation, technical specifications, and usage instructions during the withdrawal period.

   i. The prices subject to the Contract are refunded to the Buyer using the Buyer’s payment method within 14 (fourteen) days following the exercise of the right of withdrawal. When returning the product/service, the original invoice presented to the Buyer during the delivery of the product/service must also be returned by the Buyer. If the Buyer requests a corporate invoice, they must issue a return invoice for the product/service return or, if possible, reject the commercial invoice within the period through their systems.

   j. The Buyer sends the product/service to be returned to the Seller via the courier company specified in the Pre-Information Form at the Buyer’s expense. If there is no branch of the Seller’s Courier Company where the Buyer is located, the Buyer can send the product with any courier company. In this case, the Seller is responsible for the return shipping cost and any damage to the product during the shipping process.

   k. The Buyer will exercise the right of withdrawal within the time and procedure specified in this article, otherwise, they will lose the right of withdrawal.

   k. The right of withdrawal should be exercised to the communication addresses specified in Article 3, using the communication method stipulated in Article 3.

   • Communication addresses for exercising the right of withdrawal: Address: Altınkum Mah. 416. Sk. No:14/5 Konyaaltı/ANTALYA Phone: 05308754607 Email Information: tr.infofusion@gmail.com

7. CASES WHERE THE RIGHT OF WITHDRAWAL CANNOT BE USED

   a. The Buyer cannot exercise the right of withdrawal in the following contracts:

   • Contracts for goods or services whose prices are dependent on fluctuations in the financial markets and are not under the control of the Seller,
   • Contracts for goods prepared in accordance with the consumer's specifications or personal needs,
   • Contracts for the delivery of goods that are liable to deteriorate or expire rapidly,
   • Contracts for the delivery of goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; if the return of such goods is not suitable from a health and hygiene perspective,
   • Contracts for goods that are mixed with other products after delivery and cannot be separated due to their nature,
   • Contracts for books, digital content, and computer consumables presented in a physical medium, if the protective elements such as packaging, tape, seal, package have been opened after the delivery of the product,
   • Contracts for the delivery of periodicals such as newspapers and magazines, except for those provided under a subscription agreement,
   • Contracts for services performed on a specific date or period, accommodation, moving of goods, car rental, supply of food and beverages, and services related to leisure activities or relaxation,
   • Contracts for services performed immediately in an electronic environment or intangible goods delivered instantly to the consumer,
   • Contracts where the performance of the service started with the consumer's approval before the end of the withdrawal period. The right of withdrawal cannot be exercised for these orders, and a return code cannot be generated on the Platform for such orders. b. The right of withdrawal cannot be used if it is not exercised in accordance with the procedure specified in Article 4 during the withdrawal period.